Last night we made a big error - downloading the latest ZOOM update [5.7.5 (1020)] and running it live during the meeting without pre-testing it. Never do that!  Always pre-test! 😊

What happened is when playing background music before the meeting, the sound was terrible! It sounded like it was being repeated with severe crackle. 

I heard that some had had results from using the 64bit version so I quickly went to zoom.us/download and found and downloaded that version and encouraged our media brother to do the same. Once up and running again (re-joining) we found that it had fixed the background music issue. Great! All was well until our media brother went to play the first song via the inbuilt ZOOM video player which we normally find best. It came up with a window saying that a “plugin is required to share video file” with an install button. At that stage he panicked a bit.  I was unwell along with a headache so was only doing basic support but as host tried to step in to play the song myself through jwlibrary. I was using OBS virtual camera (long story) and selected the wrong option and failed. Eventually after a few minutes our media brother played the song through jwl holding the mic to his PC speakers for the sound. A bit of a disaster but we got there.

Of course, we both quickly downloaded the plugin and after that everything for the remainder of the meeting was fine.

Of interest was that the music for the songs was better than usual as well with extremely little sound distortion.  We had 53 participants so to have the sound good was a bonus.